Refund and Returns Policy

Effective Date: July 1, 2019

At Welder Vault, we want you to shop with confidence. Whether you’re purchasing a new welder or a professionally inspected used machine, we’re committed to providing quality equipment and outstanding customer service.

If something isn’t right with your order, we’re here to help. Please take a moment to read our Refund and Returns Policy to understand how returns, exchanges, and refunds are handled.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, your item should:

Be in the same condition you received it.
Include all original accessories, manuals, cables, and parts.
Be returned in its original packaging whenever possible.
Be accompanied by your order number or proof of purchase.

If you’re unsure whether your item qualifies, simply contact us—we’re happy to help.

Used Welding Equipment

We specialize in high-quality used welding equipment. Every used machine is carefully inspected and tested before it leaves our facility to ensure it performs as expected.

Because these machines have been previously owned, they may show normal cosmetic signs of use, such as light scratches, paint wear, or minor blemishes. These do not affect performance and are not considered defects.

If your equipment arrives in a condition that is significantly different from what was described, or if it has been damaged during shipping, please let us know right away so we can make it right.

New Products

New products should be returned unused, uninstalled, and in their original manufacturer’s packaging.

Items that have been used, modified, or damaged after delivery may not qualify for a full refund.

Items That Cannot Be Returned

For safety and quality reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

Welding wire and electrodes
Consumable parts
Electrical components
Gas regulators
Special-order or custom products
Clearance or final-sale items
Gift cards
Digital products or downloadable software

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item is damaged during shipping, arrives defective, or you receive the wrong product, contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the problem
Clear photos of the product
Photos of the shipping box and packaging, if applicable

We’ll review the issue promptly and work with you to arrange a replacement, repair, or refund as appropriate.

How to Start a Return

Starting a return is easy.

Simply contact our customer support team with:

Your order number
The reason for your return
Photos of the item if it’s damaged or defective

Once your request is approved, we’ll provide detailed return instructions.

Please do not send items back without contacting us first, as unauthorized returns may delay processing.

Return Shipping

If the return is due to our mistake—such as sending the wrong item or if the product arrives damaged or defective—we’ll cover the return shipping costs whenever applicable.

If you’re returning an item because you changed your mind, ordered the wrong product, or no longer need it, you’ll be responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of our error.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method.

Most refunds are completed within 5–10 business days, although the exact timing depends on your bank or payment provider.

Exchanges

Need a replacement instead of a refund?

If your item is defective or we shipped the wrong product, we’ll gladly exchange it for the same item, subject to availability.

If the original item is no longer available, we’ll work with you to provide a suitable replacement, store credit, or a full refund.

Order Cancellations

If your order hasn’t been processed or shipped yet, we’ll do our best to cancel it.

If it has already been shipped, you’ll need to wait until it arrives and then follow our standard return process.

Product Warranties

Some products may include a manufacturer’s warranty or a limited seller warranty. Any applicable warranty information will be listed on the product page.

If you have questions about warranty coverage before purchasing, we’re happy to help.

Our Commitment to You

At Welder Vault, we value every customer and every order. If there’s ever a problem with your purchase, we’ll work with you to find a fair and timely solution.

Our goal isn’t just to sell welding equipment—it’s to earn your trust and become your reliable source for quality welding products and exceptional service.